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Vice President Product Manager - Payments - Accept Domain

JPMorganChase
Full-time
On-site
Tampa, Florida, United States

Description:

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.


As a Product Manager in the Accept Domain, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

 

Job responsibilities:

  • Develop and execute a product strategy and product vision that delivers value to customers
  • Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
  • Determine initial high-level system impacts, complete deep dive on system impact and determine design approach working with the technology teams 
  • Partner with Technology Stakeholders to ensure agreed design approach will deliver on the client requirements and are implemented and executed against.
  • Create the requirement Epics and own its execution.
  • Review and approve all Epics, User Stories and Test plans to ensure that the requirement is being delivered appropriately. Participate in Agile ceremonies as the product owner.
  • Triage and troubleshoot reported issues and identify best action to deliver proper resolution for our clients and internal stakeholders.
  • Ensure validation is completed post-install to ensure all changes have been implemented as per original client / network requirements.
  • Provide Product support for Merchant Services’ payment hosts’ features and functions, including documentation to Technical Implementations, Client Solutions, and other internal business partners

Required qualifications, capabilities, and skills:

  • 10+ years of experience or equivalent expertise in product management or a relevant domain area
  • Advanced knowledge of the product development life cycle, design, and data analytics
  • Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
  • Possess  payments and merchant acquiring expertise - including knowledge of servicing, acquiring, processing, or issuing domains. 
  • Working knowledge of Debit and Credit Point of Sale / E-Com Authorizations , recurring payments, account verifications, returns and refund processing.

Preferred qualifications, capabilities, and skills:

  • Demonstrated prior experience working in a highly matrixed, complex organization
  • Proven ability to work independently and drive change.
  • Experience with technical concepts and working with technical staff as needed.