Clinical Program Manager

Overview:

The Clinical Program Manager plays a crucial leadership role, responsible for managing referral process for new leads, overseeing the services provided to clients, managing caregivers and staff, and ensuring the highest level of care quality and client satisfaction. This role is instrumental in maintaining the agency's standards of excellence and promoting the well-being of clients.

Leadership Responsibilities:

• Responsible for new client prospects, completing assessment, developing care plans, managing changes to client care and instruction to caregiver team.
• Training staff (See below).
• Developing, instructing and managing time reporting systems/mechanisms for staff.
• Overseeing clinical staff evaluations and competency determinations.
• Establish and monitor key performance indicators (KPIs) to assess care quality and client satisfaction.
• Implement continuous improvement initiatives based on feedback and data analysis.
• Foster relationships with healthcare providers, community organizations, and referral sources to expand the agency's client base.

Clinical & Care Management:

• Complete clinical assessments for all clients in accordance with state and federal regulations.
• Experience in linking clients to additional community resources.  
• Ensure compliance with all relevant state and federal regulations, including licensing and certification requirements.
• Maintain accurate client records and documentation.
• Ensure delivery of high-quality care services that meet the physical, emotional, and social needs of clients.
• Adjust care plans as necessary to address changing needs or conditions.
• Act as an advocate for clients and their families, addressing concerns, requests, and feedback.
• Develop and implement emergency response plans for clients, ensuring the safety and well-being of clients.
• Serve as a liaison between clients and the agency.
• Participate in community events, seminars, and health fairs to promote agency services.

Training Responsibilities:

• Function as a resource and mentor to peers and subordinates to maintain professional nursing standards.

• Verify competencies of caregiver, lead orientation, oversee ongoing caregiver training.
• Provide ongoing guidance, supervision, and performance evaluations for caregivers.
• Develop and provide ongoing training and development programs for caregivers and staff.
• Conduct initial and periodic assessments of client needs to create personalized care plans.

• Coach all staff in proper safety procedures and consistently reinforce protocols.

• Keep staff informed of best practices, safety protocols, and care techniques.
  

Qualifications:

• Active, unencumbered RN license. ADN or BSN.
• Proven experience in a leadership role within the home care or healthcare industry, with a minimum of 5-7 years of relevant experience.
• Must have experience in provision of personal care services or in a related program, including but not limited to; Home Health, Hospice or Community Based Care.
• Excellent communication, interpersonal, and leadership skills.
• Exceptional organizational and problem-solving abilities.
• Compassion, empathy, and a client-centered approach to care.
• Proficiency in healthcare management software and electronic health records.
• Ability to work under pressure and make critical decisions.
• Knowledge of medical conditions, treatments, and care techniques.
• Experience making referrals for patient services, and/or linking to area resources.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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