Digital & Design: Platform Services Product Manager - Vice President

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Payments Digital & Design Platform Services, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers and aligns with company goals
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Oversee day-to-day product management such as requirements gathering and definition, project management, product delivery, client experience and communication, as well as prioritize, negotiate, and remove obstacles to achieve business results.
• Manage client and competitor market research, develop product innovation roadmaps, and address fundamental trials of product commoditization to create an advanced set of solutions.
• Lead all aspects of program life cycle management including market demands, technology trends, and the competitive field.
• Partner with broad range of stakeholders across Structuring, Sales, QR, UX, Marketing, Legal and Technology to deliver business results through strategic capability builds;
• Analyze industry trends and the competitor landscape to deliver better products.
• Demonstrates a hands-on approach, willing to dive into details and collaborate closely with cross-functional teams
• Navigates and thrives in ambiguous environments, using strategic thinking and problem-solving skills to drive clarity and direction

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Demonstrable experience in building scalable platform services 
• Ability to work under pressure, manage deadlines and/or unexpected changes in expectations or requirements;
• Having an aptitude for translating complex business needs into technical requirements and ability to pick up new domains of knowledge and quickly become an expert
• Understanding and experience of working within an agile framework – scrums, sprint planning, backlog refinement 
• Demonstrable experience of client centric design practices
• Consistently demonstrates clear and concise written and verbal communication

Preferred qualifications, capabilities, and skills

• Masters and 5 years of experience in product management
• Demonstrated prior experience working in a highly matrixed, complex organization