Description
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Digital Onboarding Product Manager in Chase Payment Solutions, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
The Small & Medium-Sized Business Organization (SMB Payments) is part of global JP Morgan Payments organization and is an innovative leader in serving small and medium-size business clients through banking, payments, and value-added services. We take a client-first approach in developing solutions that help our more than 5 million small business customers across the US and Canada to start, run and grow their businesses. Together, J.P. Morgan and Chase hold the #1 position in payments market share -- both in number of transactions and volume -- processing over 2 trillion in volume and over 50% of eCommerce transactions in the U.S. The SMB Payments team is a group of builders with an entrepreneurial mindset, and we are looking for team members who value collaboration, accountability, inclusivity, customer centricity and innovation.
Job responsibilities
- Develops a product strategy and product vision that delivers value to customers demonstrating flexibility and adaptability across diverse tasks and projects
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap, with a focus on digital boarding capabilities
- Navigates and thrives in ambiguous environments, using strategic thinking and problem-solving skills to drive clarity and direction
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as profitability, feature and functionality, risk posture, and reliability
- Provide subject matter expertise with respect to the content / use of data in the product and associated business area while understanding end to end business needs and building real time solutions
- Demonstrates a hands-on approach, willing to dive into details and collaborate closely with cross-functional teams
- Use data-driven insights to optimize for the product experience & workflows
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven track record of successfully managing projects with high levels of ambiguity, demonstrating the ability to adapt and pivot as needed
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Strong verbal / presentation and written communications skills
- Ability to synthesize ambiguous customer needs into clear product requirements
- Technical depth to understand the internal and external system dependencies
- Strong interpersonal skills, driving accountability by influencing, encouraging, and motivating; effective at working in a matrix
- Excellent organizational and problem-solving skills, with a demonstrated process orientation, even in changing or ambiguous situations
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization
- Understanding of the Payments landscape
- Led and executed successful system and/or data migration projects, ensuring seamless transition and minimal disruption to business operations by utilizing industry best practices and driving overall product management
- Previous experience and proven success with tech innovation and digital transformation initiatives
- Strong leadership skills, with hands-on experience managing cross-functional teams in a range of projects