Description
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Small Business Digital Onboarding, Commercial and Investment Bank, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
The SMB Digital Onboarding team is responsible for building out a streamlined onboarding, KYC and client outreach platform and processes to reduce friction and time to market for payments products. As the Payments – Digital Onboarding team, we are instrumental in digital experiences to support onboarding journeys for Payments clients, we have the ability to make immediate and long-lasting impacts to support our clients and their journey through their lifecycle with JP Morgan Chase.
Job responsibilities
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Leads the execution of complex digital products, programs and initiatives which have impact across the enterprise
- Drives global product requirements definition, product planning and product design (including writing PRDs) of new features and enhancements
- Works closely with the scrum team to drive requirements as the product owner
- Acts as a key participant in large-scale planning, defining the product roadmap based on business outcomes
- Makes decisions in digital strategy for product/functionality/experience area requiring strong understanding of the business, policies, procedures and/or compliance requirements
- Collaborates and consults strategically with peers, colleagues and mid-level to senior managers to resolve issues and achieve execution goals
- Operates as primary interface between business, tech, ops, risk, legal and compliance to drive digital onboarding and KYC solutions to internal and external clients
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Ability to thrive in a cross-functional environment while balancing multiple responsibilities, scoping projects, evaluating priorities, and effectively working well within a team
- Establish and maintain relationships with the key business and technology stakeholders on product capabilities and priorities
- Proven track record of delivering results in a fast-paced, dynamic environment, and driving innovation on behalf of internal and external stakeholders
- Possess excellent communication, analytical and problem-solving skills
- Prior experience in managing API driven digital platforms (working knowledge of APIs and User Acceptance Testing)
- Prsents ideas to senior management & clients and are excited to work with payments onboarding/lifecycle management vendors
- Bachelor's degree
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization
- A strong background in digital payments, especially in marketplace settings or master/sub-merchant programs
- Potentially act as a mentor for other members in the team
- Charting and driving initiatives in novel areas, as opposed to working within clearly established parameters
- Understanding of product lifecycle planning (JIRA) and wiki tools (e.g. Confluence)