About Us
David Yurman is a celebrated American jewelry company founded in New York by David Yurman, a sculptor, and his wife, Sybil, a painter and ceramicist. When the artists began collaborating, their goal was simply to make beautiful objects to wear. Led today by their son Evan, David Yurman creates timeless, yet contemporary collections for women and men defined by inspiration, innovation, consummate craftsmanship and cable – the brand’s artistic signature. David Yurman collections are available at 50 retail stores throughout the United States, Canada, Hong Kong and France and at over 300 locations worldwide, through their exclusive authorized fine jewelry and timepiece network of retailers.
Our Values
At David Yurman, creativity, innovation and impeccable craftsmanship are at the core of everything we do. Fueled by the energy of our hometown, New York City, artistic passion informs each and every jewelry design. The Yurman family’s guiding vision continually defines and redefines what it means to be the preeminent American luxury jewelry brand. We are committed to responsible business and social practices and to the protection and advancement of human rights. We believe in partnering with others who share these values and understand their importance.
Job Description
We are seeking a highly skilled and experienced E-Commerce and Marketing Product Manager with expertise in Salesforce Commerce Cloud and Marketing Cloud. In this role, you will be responsible for driving the e-commerce and marketing product strategy, roadmap, and successful implementation of features and campaigns. Your deep knowledge of Salesforce Commerce Cloud and Marketing Cloud will be instrumental in optimizing our online retail experience and delivering impactful marketing initiatives.
Responsibilities
- Develop and execute the e-commerce and marketing product strategy and roadmap, aligning with business objectives and customer needs.
- Utilize your expertise in Salesforce Commerce Cloud and Marketing Cloud to drive the optimization of our e-commerce platform and marketing campaigns.
- Collaborate with cross-functional teams, including e-Commerce, Creative (UX/UI), Marketing, CRM, Retail and other IT application teams to gather requirements and translate them into actionable plans.
- Define user stories, acceptance criteria, and product requirements to guide the development and implementation of e-commerce features and marketing campaigns.
- Work closely with development teams to ensure timely and successful delivery of product features and marketing initiatives.
- Continuously monitor and analyze e-commerce performance, user feedback, and marketing metrics to identify areas for improvement and drive data-driven decision-making.
- Leverage Salesforce Marketing Cloud to develop and execute personalized and targeted marketing campaigns to enhance customer engagement and drive conversions.
- Stay up-to-date with e-commerce and marketing industry trends, best practices, and emerging technologies to drive innovation and competitive advantage.
- Collaborate with stakeholders to identify opportunities for process improvements and automation within the e-commerce and marketing domains.
- Serve as a subject matter expert and provide guidance and support to cross-functional teams, including sales, marketing, and customer support, to ensure effective adoption and utilization of e-commerce and marketing offerings.
- Have a thorough understanding of incident management processes and best practices. Be capable of handling critical incidents and coordinating appropriate actions to minimize downtime and ensure quick resolution. Act as a primary point of contact for critical issues and communicate effectively with stakeholders during incident resolution.
- Managed a team of Product and QA Analysts, providing guidance, mentorship, and oversight to ensure efficient and high-quality delivery of new features and functionalities. Fostered a collaborative and supportive work environment, encouraging knowledge sharing, professional growth, and effective teamwork among team members.
Qualifications
- Bachelor's degree in Business, Marketing, Computer Science, or a related field.
- Minimum of 5 years of experience as a Product Manager, with a strong focus on e-commerce and marketing.
- Proven track record of successfully managing and delivering e-commerce products and marketing campaigns on Salesforce Commerce Cloud and Marketing Cloud platforms.
- Deep understanding of e-commerce best practices, customer journey, and digital marketing strategies.
- Extensive knowledge of Salesforce Commerce Cloud and Marketing Cloud, including hands-on experience in configuration and utilization of these platforms.
- Strong analytical and problem-solving skills, with the ability to leverage data to drive decision-making.
- Excellent communication and collaboration skills, with the ability to effectively work with cross-functional teams and stakeholders.
- Self-motivated and proactive, with a strong sense of ownership and accountability.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
- Salesforce certifications in Commerce Cloud and Marketing Cloud are highly desirable.
Preferred Experience
- Proven track record of launching products that have real business and customer impact
- Experience working with enterprise applications, mobile, web, and/or back-end application development environment
- Experience working with an issue tracking system and/or workflow management tools like JIRA or Confluence
Education: Bachelor’s degree in IT Systems, Business Management, Operations, or related fields required
Location: New York, NY (Tribeca)
Work Model: Hybrid (3 Days in Office / 2 Days Remote)
Estimated Salary Range: $130,000 - $140,000
Diversity, Equity & Inclusion at David Yurman
As a company founded by artists, David Yurman champions self-expression in everything we do. We are committed to fostering a culture of openness and creative collaboration within our entire community, and we cherish the diversity of our employees’ backgrounds and perspectives. We will always advocate for equity and inclusion for all.
David Yurman is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy, sexual orientation, gender).