DescriptionThe Head of Deposits Product Development is a critical leadership role responsible for driving the strategic development, management, and innovation of the bank’s consumer deposit product portfolio. This role will focus on creating and optimizing customer-focused banking products across all customer segments, ensuring alignment with market demands and business objectives. The successful candidate will lead a cross-functional team to deliver high-impact solutions that differentiate the bank in a competitive landscape.
Primary responsibilities include
Strategic Vision and Leadership
- Develop recommendations for distinctive, comprehensive banking product development strategy aligned with the organization’s vision and growth objectives.
- Lead the design and execution of innovative products that meet evolving customer and market needs; oversee the development lifecycle of new and existing products
- Stay ahead of industry trends, competitive movements, and emerging technologies to maintain a competitive edge; identify cutting edge digital and fintech solutions to improve distinction and customer experience
- Enhance and revamp the existing product suite to maximize profitability and customer engagement.
- Define and track KPIs to measure product success, including revenue growth, customer adoption, and operational efficiency.
Team and Stakeholder Collaboration
- Presents with excellent verbal and written skills. Shares relevant knowledge and information and listens to understand others.
- Gains support and commitment from others through being diplomatic and using tact to achieve outcomes. Persuades and impacts the thoughts and actions of others.
- Gains support for ideas, proposals, projects and solutions.
- Sets a direction and vision for others and aligns others to broader goals and organizational objectives.
- Creates relationships with immediate team and across the organization characterized by a high level of acceptance, cooperation and mutual respect.
- Manage and mentor a team of product managers
Customer Focus and Market Analysis
- Designs and delivers an exceptional customer experience. Considers the customer journey, brand touchpoints and environments the customer experiences.
- Conduct regular market research and customer feedback analysis to identify gaps and opportunities.
- Ensure all products are designed with a customer-centric approach, delivering exceptional value and usability.
- Monitor customer satisfaction metrics and use insights to refine and optimize product offerings.
- Keeps aware of trends, developments, and technologies within the field of banking and financial services. Understands the impact of these on the organization.
- Incorporates relevant trends to ensure the product’s relevancy and competitiveness.
Qualifications, Education, Certifications and/or Other Professional Credentials
- At least 10 years of experience in banking or financial services, with significant exposure to product development and management.
- Proven leadership experience in managing high-performing teams and delivering innovative banking solutions.
- Strong understanding of retail, corporate, and digital banking products and services.
- Visionary thinker with a strategic mindset and a proven ability to drive innovation.
- Deep knowledge of market trends, regulatory requirements, and fintech integrations.
- Excellent communication, presentation, and stakeholder management skills.
- Reads, interprets and draws accurate conclusions from financial material
- Proficiency in agile product development methodologies and tools.
- Strong analytical, problem-solving, and decision-making skills.
Hours & Work Schedule
- Hours per Week: 40
- Work Schedule: Monday-Friday