Manager, Product Manager

Vanguard has a Manager, Product Manager opportunity open in our Financial Advisor Services Distribution Experience Product team. You will lead a team responsible for the strategic vision and roadmap for a digital product or products, often with cross-divisional impact, demonstrating a deep comprehensive understanding of the digital product(s) and associated business areas.

As a leader in our Distribution Experience Product team, this role will offer you the opportunity to be at the forefront of strategically improving FAS Sales' pre-engagement experience to improve our client's experience and drive deeper engagement with advisors. This role will support the strategy and roadmap for multiple digital products, demonstrating a deep understanding of the products and associated business areas.

Responsibilities

• Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
• Oversees digital product management activities for multiple digital products, or one strategic digital product.
• Influences and collaborates with cross-functional teams to create best practices that drive significant change to the client experience.
• Provides guidance and coaches digital product teams towards best practices and learnings. Manages product teams' support of the messaging, communication, and client outreach as necessary.
• Facilitates strong business support through working with team members to promote a consistent approach to decisions/impacts and client propositions.
• Leads the planning, development, and implementation of new products with significant impact. Defines and analyzes markets, developing detailed product features and requirements, and developing implementation plans.
• Influences and employs a variety of qualitative and quantitative analysis techniques to continually improve the user experience.
• Participates in and influences ongoing business planning and departmental prioritization activities.
• Participates in special projects and performs other duties as assigned.
• Supports enterprise CRM weekend elevations every 4-6 weeks.

The following will be strengths in this role:

• Product Management experience with CRM technologies or other complex vendor tools
• Leads with a strategic mindset
• Influence and persuasion across peers
• Strong relationship-building and collaborative problem solving skills
• High learning agility

Qualifications

• Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred.
• Five years related business experience. Three years of leading cross-functional teams on major organizational projects preferred. Prior supervisory experience preferred.

Special Factors

Sponsorship

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

Our commitment to diversity, equity, and inclusion

Vanguard’s commitment to diversity, equity, and inclusion (DEI) is central to our ability to deliver on our mission. We aspire to create a work environment that is inclusive, equitable, and diverse—one that enables our employees, whom we call crew, to thrive and bring their best selves to work every day on behalf of our clients.

Cultivating DEI lifts our entire organization, and everyone shares accountability for our progress—from our senior leaders who lay the foundation and set the example for inclusive behaviors to crew who are growing in their personal DEI learning experiences.

Together, we’re on a mission. We are fueled by the value of diverse voices and connected through friendships and a culture of care—for our clients, our communities, and each other.    

Vanguard’s DEI journey has no finish line. Our commitment is enduring, and we remain focused on the path ahead. To learn more about Vanguard goals and progress toward DEI, download our Diversity, Equity, and Inclusion Report.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.