Manager, Product Manager Enterprise Payments

West Creek 7 (12077), United States of America, Richmond, Virginia

Manager, Product Manager Enterprise Payments

At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalize credit card offers, turning the entire industry on its head. As we’ve grown bigger, we’ve found more and more ways to use technology and face-to-face conversations to understand the human problems associated with money and finances.

Capital One’s Enterprise Payments team is defining the roadmap that will enable the bank’s overall digital payments strategy, modernizing existing payment types and introducing the latest innovations. In an industry rooted in mainframe systems and batch processes, we are driving toward a cloud-based, API/microservice architected, real-time data environment. The world is moving toward faster payments and Capital One is not just ahead of the curve, but defining it. We are a tech-centric company and an innovation laboratory within the only founder-led, top 10 bank in the U.S.

The Product Manager for the Enterprise Payments team plays a critical role in achieving our goals.  This is a highly collaborative role, where the individual will work closely with a team of product managers as well partnering with designers, engineers, data scientists, operations, and business partners to transform the experience for all of our customers. Through this collaboration, the individual will shape the product strategy and then develop, launch, and enhance payments experiences that will meet the unique needs of our customers, ranging from consumer to small business to commercial personas across both lending and deposit products.

Your product forms a key cornerstone of Capital One’s payments experience – blending digital design with backend integration to provide our internal and external customers the ability to transact in real time with straight through processing. To fit the bill, you will need to have deep passion for Payments along with product-centric thinking that analyzes problems, develops simple and intuitive solutions and then, working with our agile teams, delivers those user experiences on the latest technologies. You’ll need to be equally comfortable navigating the development with our tech partners as you are communicating user experience, operational fulfillment, and risk with our business partners.

What will you do? 

The successful candidate will flex between playing the Product Manager “exploration” role and the Product Owner “execution” role. You will leverage your design thinking skills to find creative and targeted solutions to our end users needs to create a game changing user experience in the Payments Industry. You will also have full Product Owner authority for a critical agile team to bring this UX to life.

You will own the following:

• Work in a hands-on, collaborative environment with top designers, engineers, data scientists, and analysts to build breakthrough experiences and products
• Participate in Design Thinking, Agile, and LEAN rituals which establish rhythm for the team, promote ongoing communication, and iterative refinement of roadmaps
• Work closely with business partners across the enterprise to ensure your product functionally solves their needs, in the agreed upon timelines for implementation
• Regularly and systematically use data to uncover opportunities, track product performance, and drive decision making
• Partner with other PdMs and POs in performing prioritization of work based on product vision and use cases presented from across the enterprise.
• Manage and groom the backlog of stories for assigned agile delivery teams.
• Sit embedded with the tech team, working with them to resolve doubts and prioritize, negotiate, and remove blockers to orchestrate successful launch or optimization cycle
• Serve as subject matter expert, contributing practitioner, and thought leader

Here is what you will bring to the table:

• A high level of intellectual curiosity and comfort with ambiguity
• Appreciation of the payments industry and the evolution that is currently unfolding
• Analytical problem solver who can clearly identify, analyze, and resolve issues as they arise
• Collaborative, team player attitude with the ability to navigate and influence the organization
• Execution focused – Results-oriented with a "can do" attitude and a bias for action
• Enthusiastic, knowledgeable and passionate around agile product management, with the
• goal of delivering breakthrough consumer experiences
• Proven experience executing a transformational product strategy while successfully tackling ambiguity independently
• Strong communication, facilitation, presentation, and interpersonal skills Knowledge and passion for emerging technologies and how they are used to empower developers and businesses to deliver great products.

Basic Qualifications

• Bachelor’s Degree or military experience
• At least 3 years of agile digital product management

Preferred Qualifications

• Bachelor’s Degree in Computer Science or Engineering
• At least 3 plus years of experience leading agile teams to launch digital products
• At least 3 plus years translating business strategy and data analysis into digital products

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. New York City (Hybrid On-Site): $163,300 - $186,400 for Manager, Product Management Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).