Principal Product Manager - AI Admin Experiences

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:   

• Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue.
• Communicate product priorities and build consensus.
• Assume leadership responsibilities as an accountable owner who is committed to outcomes regardless of your role or other organizational boundaries.
• Work with multiple teams to guide projects through development and bring high-quality products to life.
• Integrate usability studies, research, and market analysis into product requirements to enhance the user journey and end-user satisfaction.
• Communicate complex problems into easily understood requirements and provide detailed solution roadmap &  execution timelines.
• Use EQ and awareness to develop effective evangelize methods that convey a clear understanding of different audience needs.
• Lead the promoting of efforts across different groups of team members, along with the ability to influence & motivate cross-functional teams.

To be successful in this role you have:

• 8+ years of software product management experience.
• Understanding and experience in Conversational Interfaces, Generative AI, NLU, call flow development, and shared user experiences across all channels will stand out positively.
• Strong prioritization skills and the discipline to focus on high impact activities.
• Experience defining and capturing product requirements and transforming them into a product roadmap.
• Self-awareness, accountability, and an ability to hold others accountable as partners is a must-have for this role.
• Proven adaptability to thrive in a fast-paced, evolving environment while maintaining balance in living life outside of work.
• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions.
• Drive solution vision through big-picture, visionary and strategic development cycles.
• Ability to serve as a team lead and coach employees at lower levels.

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For positions in California (outside of the Bay Area), we offer a base pay of $142,700 - $249,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas:

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer:

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations:

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations:

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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