Company Overview and Culture 

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 55,000 employees spanning six continents. For more information, visit http://www.exlservice.com.

Product Manager, Credit Card & Banking Ops

Hybrid, Richardson, TX

Role Summary

In this role, you will be involved in end-to-end product management and seamless execution on client projects by collaborating with cross-functional teams. You will get an opportunity to derive insights from large complex datasets and impact business decisions through data-based findings and product implementations.

 Responsibilities

• Responsible for leading efforts to manage portfolio of assigned US domiciled deposit or credit card products for a leading US Retail Bank
• SME who will lead prioritization and execution of product roadmaps based on impact on fraud, scams, revenue, operational expenses, customer experience as well as regulatory requirements and determine where product gaps may exist with respect to customer needs, competitive offerings, and trends
• Ensure products and assigned projects are performing as expected and resolving issues that arise in a timely manner with updates to partners and escalations to management as required
• Partner with Technology Team as well as other Lines of Business teams e.g. Payments, Risk, Compliance, Design, Operations etc. on key inputs and drive results
• Support the team in developing new product solutions, end-to-end processes, procedures, policies, system enhancements, etc.
• Independently address complex problems and suggest product process flows that will enhance customer experience on credit card
• Develop executive presentations and communications

Basic Qualifications

• Bachelor's or Master’s degree in Mathematics, Statistics, Economics, Computer Engineering or Analytics related field
• 5+ years of experience in banking operations and credit card, preferably in fraud, disputes, collections operations domain
• 5+ years of product management experience in banking domain Technology initiatives
• Knowledge of common Banking application systems and their relationships within the Bank is an asset
• Experience working in an Agile environment is an asset
• Excellent communication, presentation and story building skills
• Strong analytical skills with the demonstrated ability to research and make decisions based on the day-to-day complex customer problems

Good to have Qualifications

• JIRA, Confluence, product and process flow documentation knowledge
• Led teams and driven product changes for banking mobile application, payment networks
• Ability to adapt to emerging analytic tools and solutions into standard operating procedures