Product Manager - Epic

2000 16th St, Denver, Colorado, 80202-5117, United States of America

Our digital product team is critical to enabling our kidney care platform, and our product team supporting CKD EHR by Epic is growing! We have an opportunity for a Product Manager to lead a product solution to a critical business problem. Your primary activities will include defining vision, strategy, and OKRs for your product area, and then executing your product vision across multiple Epic applications for different user groups.

We are looking for someone who is an expert relationship builder, has a bias towards action, can collaborate with cross-functional teams, and is obsessive about breaking down complex problems into product solutions with their Epic analyst teams.

General Information about the Epic CKD EHR Team:

DaVita Physicians Solutions has established a partnership with Epic, the market leader in Electronic Health Records (EHRs), with the goal of maximizing physician satisfaction and improving the quality outcomes of Chronic Kidney Disease (CKD) patients.

The tools and support the team delivers are used by nephrology practices to manage CKD patient populations in promoting better outcomes and interoperability, while improving physician experience and aiding in revenue cycle practice management.

DaVita Physician Solutions CKD EHR by Epic, is offered to nephrology practices that are independently owned and operated. Many of these practices are smaller than typical Epic customers and value independence while leveraging the best available industry technology.

Essential Duties and Responsibilities

Ownership/Creation Product’s Roadmap

• Perform Physician shadowing/conduct interviews
• Deeply understand DaVita’s business and problems that are business leaders need us to solve to advance our corporate strategy
• Capture user feedback
• Evaluate and rank potential features

Fulfill duties of Product Owner for DaVita CKD EHR Team

• Write requirements, and user stories
• Prioritize features

• Manage backlog of features
• Prepare for and participate in PI/enhancement planning in collaboration with technical teams
• Providing clarification on user stories, objectives, and priorities
• Partner with legal, compliance, privacy, and risk to mitigate Village risk
• Lead governance process to gather feedback from customers
• Lead monthly sprint cycle process

Partner with Training, Customer Success Managers, Analysts, Project Managers, and other CKD EHR teams to clarify and design solutions

Perform Product Analytics, define and measure feature success criteria

Other duties as assigned

Education and Experience

• 6+ years experience
• Bachelor's Degree required

Required:

• Exceptional problem-solving, organization, communication skills
• Business acumen, an insatiable curiosity, and a desire to lead
• Inspire those around you to care about and understand the "why" behind a solution
• Skilled in juggling multiple tasks, prioritizing them effectively, and delivering on tight deadlines.
• An ability to thrive in an organization that changes quickly
• Demonstrated ability to easily build expertise in unfamiliar domains
• Strong relationship building skills and the ability to partner with technical, clinical, and senior business stakeholders to accomplish goals

Preferred:

• 3+ years of product experience in an agile environment, focused on digital products preferred

• Experience building health tech products and 0-1 products from inception to launch
• Experience writing requirements for user stories or software features, creating complex spreadsheets or presentations, working in health care, or working towards the delivery of web or mobile applications
• Knowledge and experience in the following areas:
• Epic Community Connect
• Nephrology and kidney care
• Project management
• Proficiency with the following tools:
• Epic tools such as Orion, Nova, and Sherlock
• Asana
• Target Process
• JIRA
• ProductBoard
• Proficiency with the following tools:
  • Microsoft Office products including Outlook, Excel, Word, Visio, and Sharepoint
• One or more of the following Epic Build Certification(s):
  • Cadence, Prelude, Real Time Eligibility, Referrals
  • EpicCare Ambulatory, EpicCare Link, Care Everywhere, MyChart, HIM/Identity
  • Resolute Professional Billing, Claims, Contracts, Electronic Remittance, Charge Router,
  • Data Courier
  • Security
  • Reporting Workbench
• Product Management Certification

Travel: Up to 25% for visits to customer practices, team meetings, conferences, and training

Nights/Weekends: Occasional nights and weekend work needed during onsite trips and to support urgent issues

Language Skills

Fluent in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the position.

Work Environment

Level III – Moderate noise (e.g., business office with computers or printers, light traffic). No required tasks involve greater exposure to blood, body fluids or tissues than would be encountered by a visitor. The normal work routine involves no exposure to blood, body fluids or other hazardous conditions.

ADA

DaVita provides reasonable accommodations to enable otherwise qualified individuals with disabilities to perform the essential Physical and/or Mental functions of a position.

Visual Requirements

Vision adequate to perform the essential duties/responsibilities of position.

May be required to demonstrate the ability to differentiate colors on a test strip.

Physical Demand

Physical requirements can vary. These must be reviewed with management. However, in general, the position requires the following activities:

• Ability to lift minimum of 5 lbs to a max of 50 lbs unassisted and able to stand, sit, stoop, walk, stretch, reach, and use full range of body motions.
• Manual dexterity as required for specific equipment and ability to use computer keyboard and peripherals.

At DaVita, we find that our best leaders are those who create an inspiring vision for the future and empowers their team to achieve success. They have always enjoyed tackling difficult problems and believe that the best way to solve them is through collaborative, team efforts. They take ownership of results and instill accountability in those they lead. They are driven, strong communicators, relationship builders, and find real fulfillment in challenging work.

Here is what you can expect when you join our Village:
• A "community first, company second" culture based on Core Values that really matter.
• Clinical outcomes consistently ranked above the national average.
• Award-winning education and training across multiple career paths to help you reach your potential.
• Performance-based rewards based on stellar individual and team contributions.
• A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.

Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

Applications are accepted on an ongoing basis.

Salary/ Wage Range

$91,000.00 - $133,700.00 / year

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits  

  

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process.  You will not be penalized for redacting or removing this information.