Product Manager II

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.   

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.   

And we’re passionately dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.  
 

We understand the need to provide a flexible working environment partnered with team collaboration and socialization. Therefore, we operate a hybrid working model with 3 days in-office and 2 days remotely. This role is based at our HQ in Solon, Ohio.
 

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

The Role:

MRI Software offers enterprise software applications and hosted solutions that support real estate property owners, investors, and managers in operating their real estate property management businesses and maximizing the returns on their diverse global business portfolios. Our client base ranges from small- and mid-size property managers to Fortune 500 companies.

We are seeking an entry/mid-level Product Manager to lead the strategy, development, and growth of our Consumer Engage products within the MRI Living suite. The role will be measured by delivering high quality, innovative solutions which delight our customers, are adopted by the market and are competitively differentiated. Ability to gain shared vision on challenging decisions which impact various teams and the offering.  Success will require closely engaging the market (distribution channels, market influencers) and our customers to define and drive delivery of a product which customers can’t imagine how they worked or operated without. Candidates must have a ‘can do’ attitude and be comfortable working in fast paced, unstructured environment where a winning team will be in remote locations. The role will direct a cross-functional team to deliver innovative enhancements and extensions to MRI’s Customer Relationship Management, Communications Management and Chatbot product lines which service multifamily operators.

Key Responsibilities:

• Performing customer interviews, user experience research and market assessments

• Translating business requirements into technical specifications for engineers to understand

• Planning and designing the product roadmap

• Prioritizing product features and communicating the reason behind this to the stakeholders

• Creating pilot programs to run prototypes and assess outcomes

• Defining and tracking success metrics

• Communicating effectively with all stakeholders

• Ensuring timely delivery of the product roadmap

• Coordinate product launch plans across Product Marketing, Sales, Support, IT Operations, Legal, Education Services, Professional Services, InfoSec, Partner Team, Revenue Ops and others.

REQUIREMENTS:

Personal and Business Skills:

• Ability to translate market opportunities and client needs into a clear, defined offering vision, roadmap and design which will meet the business goals and win in the marketplace.
• Experienced people leader – must inspires teams with new ideas, clear decision making and priorities and be able to lead through influence despite not having direct reporting authority.
• Experience driving product ideas from concept and ideation through successful market launch.
• Customer-driven innovation based on understanding unique customer needs and defining and driving the desired end-to-end customer experience.
• Solid decision-making skills despite ambiguous data and situations. Considers upstream and downstream operational impacts as decision inputs. Balances long-term vs. short-term objectives.
• Operational effectiveness by demonstrating effective project management skills for complex projects, anticipates likely risks, putting mitigation plans in place, drives recommendations and proactive communication of issues to leadership
• Effective Communication skills that can adjust to different audiences
• Solid understanding of Agile processes for software development

Experience:

• 3-5 years of enterprise software experience in some combination of Product Management, UX, Design, Product Owner or software engineer.
• Experience working with Agile software development teams
• Experience designing SaaS solutions with a solid understanding of the challenges and best practices.
• Industry experience with multifamily rental property leasing and management
• Experience with global business processes in regions outside the US specifically EMEA & APAC

Educational Requirements:

• B.S./B.A. plus 5 years of related experience
• MBA plus 3 years of related experience

We’re obsessed with making this the best job you’ve ever had!  
 

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:  

• Join our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group
• Enjoy peace of mind over yours and your family’s health with our medical coverage options and HSA benefit
• Invest in our competitive 401k plan and help set you up for your future
• Big on family? So are we! We understand family is important and being able to spend quality time with your family is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s)
• Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 16 hours of ‘Flexi’ time a year
• Further your professional development and growth with our generous Tuition Reimbursement offerings 
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year

At MRI, our company culture is more than a talking point – it’s what makes us shine! We value your hard work and encourage you to be your whole self while you do it. Passion, integrity, and inclusion mixed with a healthy dose of fun is what makes us the best fit for your next career move!
 

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.
 

Amazing growth takes amazing employees. Are you up to the challenge?
 

We are not accepting unsolicited resumes from agencies and/or search firms for this job posting.

Environmental Conditions
This person will work predominantly in an office type environment.

Physical Demands
While performing the duties of this job, the employee is regularly required to sit up to 8 or more hours a day. The employee is frequently required to see, hear and speak. The employee may be required to work at a computer work station for more than 5 hours a day.

Mental Demands
Reading, studying focused listening, auditing, inspecting, proofreading, and evaluating required. Ability to give, receive, and analyze information and prepare written materials. Ability to communicate effectively (verbal and written); interpret policy, procedures, and data.
 

MRI Software is an Equal Opportunity Employer. Regardless of your race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age, veteran status, you are welcome here.