Product Manager, My OPSWAT

The Position

OPSWAT is a global, pre-IPO leader in cybersecurity, driving innovation to protect the world's critical infrastructure. With R&D teams spanning multiple continents, we empower organizations to confidently navigate today's dynamic threat landscape. Join us and become a key player in transforming how businesses and users experience our technology. We're seeking a visionary Product Manager to lead the evolution of My OPSWAT, our flagship, AI-powered business portal that unifies every external customer, partner, and community interaction with OPSWAT. As the product's champion, you will create a holistic, one-stop experience for nearly 2,000 global customers, streamlining license management, integrating cutting-edge customer support, and transforming the partner journey. Your work will not only redefine how users engage with OPSWAT's entire ecosystem of solutions but will also set a new industry standard for intuitive, intelligent digital experiences.

If you're passionate about delivering game-changing customer portals that seamlessly integrate advanced technologies and services, we want to hear from you. Take the lead, shape the vision, and build a digital platform that stands apart in the cybersecurity industry.

What You Will Be Doing

• Innovate Customer Support:
  Transform the entire customer support lifecycle through AI-driven technologies—from self-service workflows to complex case management.
• AI-Powered Chatbot Integration:
  Leverage cutting-edge AI chatbot capabilities to streamline troubleshooting, reduce costs, and deliver faster resolution times for improved user satisfaction.
• Entitlement & Licensing Management:
  Define and implement a robust licensing and entitlement framework, fully integrated with backend financial and BI systems.
• Partner Relationship Management:
  Develop a partner-focused module that seamlessly connects to our enterprise partner management system, enhancing partner enablement and collaboration.
• Certification & Self-Servicing:
  Create intuitive self-service modules that integrate with the OPSWAT Academy, enabling clear visibility into user status, certifications, and progress.
• Unified Product Management:
  Deliver a centralized, integrated platform for customers to manage all OPSWAT products—across any deployment—with capabilities for updating, configuring, troubleshooting, and reporting.
• One-Stop Shop Experience:
  Continually enhance My OPSWAT to serve free, community, and enterprise users worldwide, making their journey efficient, cohesive, and delightful.
• Cross-Functional Collaboration:
  Work with Customer Experience, IT and Security, Finance, Sales, and Product teams to align the portal’s roadmap with strategic business objectives.
• Data-Driven Iteration:
  Analyze user feedback, behavior, and market trends to drive ongoing improvements and ensure the platform meets evolving customer and partner needs.

What We Need From You

• Experience:
  5+ years managing complex, integrated digital platforms or portals.
• Customer-Centric Track Record:
  Proven ability to deliver innovative, engaging user experiences that drive lasting customer value.
• Technical Aptitude:
  Familiarity with ticketing systems, partner management tools, AI-powered chatbots, and best practices in entitlement and licensing management.
• Stakeholder Management:
  Strong communication and organizational skills with the ability to navigate ambiguity, set priorities, and influence cross-functional teams.
• Adaptability & Passion:
  Comfortable in fast-paced environments, eager to stay ahead of industry trends, and dedicated to putting customers at the center of every decision.

Why Join OPSWAT?

• Shape an innovative, industry-defining platform within a rapidly growing, mission-driven cybersecurity company.
• Collaborate with global teams of R&D experts and visionary leaders.
• Accelerate your career in a dynamic environment that values creativity, impact, and professional growth.

Learn More

Explore how My OPSWAT is revolutionizing the digital experience and discover other innovative ways we protect critical infrastructure:
https://www.opswat.com/products/metadefender/my-opswat

If you’re ready to redefine the digital journey for thousands of customers and partners worldwide, apply now and help us shape the future of cybersecurity.