Program Manager

POSITION PURPOSE

Responsible for maintaining a full time on site Condition Monitoring services ensuring quality and customer satisfaction. Candidate is responsible for scheduling work as necessary as well as reporting metrics, KPIs that accurately reflect the performance, progress, reports and findings as required by the client and I-care. The Manager is also accountable for developing and updating SOP's, internal audits, overall safety, including ensuring compliance with all I-care, client, OSHA, and all other applicable standards to the facility that they are servicing, be a technical resource to the client and I-care employees in troubleshooting PdM and lubrication-related issues and perform and oversee specific projects as assigned.

 ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. Leads condition monitoring program setup or for clients as required, including but not limited to:

a. Building and maintaining CM technology databases to applicable I-care and client-required standards.

 

2. Responsible for communication and education between the company and clients, including but not limited to:

a. Communicating the I-care deliverables to the client.

b. Conduct technology awareness sessions for clients as requested.

c. Submit documented case studies for customers to support machine life cycle improvement.

d. Must be able to interact comfortably, gain trust, and communicate effectively.

 

3. Responsible for necessary auditing, metrics and reporting, including but not limited to:

a. Ensuring all databases are in compliance with current applicable standards.

b. Managing all database changes.

c. Lead Management of Change (MOC) process adherence.

e. The accuracy and timeliness of all internal and external communications and reporting.

f. Nuisance alarm management.

 

4. Responsible for the overall safety awareness of the work environment.

a. Ensuring compliance with I-care, client, OSHA, and other applicable standards.

b. Actively participates in I-Care and client safety programs to foster continuous improvement.

c. Issue a “Stop Work” action if any situation, environment, or condition is an immediate concern of injury to himself or others. If it is not safe then do not perform the work until a safe method or condition exists, period.

5. Mentoring – A few of the activities in the area of Mentoring will include, but are not limited to:

a. Assist in training/mentoring of I-Care employees.

b. Able to convey obtained knowledge from seminar/training sessions.

 

6. Performs Condition Monitoring and Reporting of equipment. Condition Monitoring responsibilities include but are not limited to:

a. Collect technology data in accordance with I-Care and best practice industry standards.

b. Maintains technology databases with current information.

e. Reports results in a clear concise manner following all I-Care and/or client procedures for content.

 

7. Other Responsibility

a. Performs special projects as assigned. Work on call and/or overtime as needed and required.

b. Ensures that the work area and all I-Care and/or client-supplied equipment are clean, secure, and well maintained.

 

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GENERAL PERFORMANCE MEASUREMENTS

1. Technical – verifies accurate analysis and reporting of technology data, reports are accurate, and neat, and assignments are completed as scheduled.

2. All inquiries are courteously attended to. Good business relations exist with I-Care employees and clients. A professional image is projected at all times.

3. Work is performed safely and the employee actively participates in continuous improvement of the safety programs. Work areas and equipment are kept neat, clean, and well organized.

QUALIFICATIONS

EDUCATION/CERTIFICATION: High school graduate or equivalent, College Graduate preferred in technology or engineering field. ASNT-TC1A or ASNT-CP189 Professional Certification Level 2, or ISO Category 3, or industry equivalent.

REQUIRED KNOWLEDGE: Mechanical CM Analyst: machinery fundamentals including pumps, motors, gearboxes, blowers, compressors, switchgear, etc. Knowledge of mechanical fundamentals, such as fits

and tolerances. Detailed knowledge of data acquisition techniques utilizing Vibration

Analyzers, Ultrasound. Working knowledge of other condition-monitoring technologies.

Electrical CM Analyst: knowledge of electrical fundamentals including: switchgear, fuses, disconnects, cable, torquing of fasteners, transformers, etc. Knowledge of data acquisition techniques utilizing Infrared Cameras, Ultrasound, Motor Testing Equipment. Working knowledge of other condition-monitoring technologies.

EXPERIENCE REQUIRED:3 or more years of direct related experience.

SKILLS/ABILITIES: Good communication skills, both oral and written.

Proficient computer skills, including but not limited to Windows, Word, and Excel.

Solid analytical and problem-solving abilities.

Able to work well independently.