Senior Design Operations Program Manager

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We are looking for a Senior Design Program Manager with extensive knowledge in design operations program management and a strong background in driving operational process enhancements within a product design organization. This role is responsible for the strategy, planning and delivery of operational programs and processes to grow team culture and the effectiveness and efficiency of the Product Design & Innovation (PXDI) team.

The ideal candidate must possess excellent organizational and interpersonal skills, be proactive in mitigating risks and removing roadblocks, and drive progress towards goals and objectives through strong program management and influence. In the role, you will lead and execute on the vision and strategy of design operational programs, in collaboration with PXDI leadership and cross-functional partners.

The Senior Design Program Manager will play a critical role in managing complexity and navigating ambiguity across cross-functional teams, to continuously bring product design and innovation to the forefront to put the user at the center of everything we do!

Job Responsibilities:

• Proactively examines, experiments, and measures improvements to design operational model, processes, and ways of working (e.g. automating tasks, improving workflows, developing repeatable methodologies), working closely with the Design Operations team and PXDI leadership to balance competing priorities to effectively and efficiently deliver impact. 
• Possesses a proven track record of collaborating with and influencing product design leadership and cross-functional partners. 
• Strong capacity for leading change, dealing with ambiguity and proactively recommending, driving, and measuring operational process improvements, from inception of solution to delivery. Requires minimal to no supervision. 
• Develops and implements structured communications plan for programs. Owns driving towards clarity for initiatives, including proactively anticipating questions to address and developing clear responses.
• Oversees and manages program status and health, mitigating risks, removing barriers efficiently and effectively to support team, and escalating when necessary. 
• Assesses changes in scope and impact to budget and timeline, communicating effectively with both internal and external partners.
• Provides status reports and timelines to cross-functional leadership teams and drive clear action towards goals and objectives.
• Defines and measures impact of program both quantitively and qualitatively— sharing best practices to strengthen design operations. 
• Facilitate collaboration and continuous improvement of processes and methodologies to strengthen ways of working across cross-functional teams 
• Evaluate & implement the industry’s best tools with other design program managers, researchers, designers and cross-functional partners to solve our growing need to collaborate globally.
• Proactively seek to turn ambiguous opportunities into tangible initiatives and structured projects.  
• Highly organized with strong writing, influencing skills and impeccable attention to detail

Qualifications:

• 5-7+ years of design project or program management experience within a product design organization, with experience working across accessibility, content design, engineering, product design, product management, and user experience research disciplines.
• Bachelor’s degree preferred.
• Strong written and oral communication skills. Experience collaborating with and developing and presenting materials to stakeholders—including Director and VP-level senior leadership.
• A proven track record of partnering across a wide array of internal business groups, external marketing agencies, executive stakeholders and execution partners.
• Ability to delegate tasks across multiple projects and workstreams (resource management, capacity tracking, resource planning, risk mitigation, etc.) 
• Experience with communication, workflow and creative asset management systems – such as Jira, Figma, Teams and similar tools. 
• Experience managing program and scrum teams in Agile environments. 

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):No

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $83,500 - $150,700

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ303895¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.