Senior Product Manager – ServiceNow ITSM

It wasn’t so long ago that booking a trip to see the Eiffel Tower, stroll down New York’s iconic Madison Avenue or feel the sand between our toes on Copacabana Beach was simply a matter of a few taps on our smartphone. In fact, that’s what we do at Booking.com. We make it easier for everyone to experience the world. And while that world might feel a little farther away right now, we’re busy preparing for when the world is ready to travel once more.

Across our offices worldwide, we continue to innovate. To solve some of the most complex challenges in travel and technology, and to plan for the exciting developments that lie ahead. With strategic long-term investments into what we believe the future of travel can be, we are opening up new career opportunities that will have a strong impact on our mission. We are united in the belief that our very human desire to explore the planet’s beauty and discover more about other people and cultures will endure. The world is waiting for us. Together, we will be ready.

Booking.com is looking for a Senior ServiceNow Product Manager to join our Core Infrastructure department at our Amsterdam headquarters.

Our mission at Booking.com is to create visionary, innovative, and personalized travel experiences for millions of customers all across the world. We want customers to have an amazing experience wherever and whenever they choose: mobile, web, and through partners and 3rd parties.

To make all this possible, our developers expect best-of-class tools and platforms to build on. We have a diversity of products both in the market and planned, ranging from classic programming languages integrated with our HTML templating solutions to modern Java, Golang, node.js and Kubernetes. We require easy to use CI/CD, environments for rapid development of SOA and microservice architectures, code collaboration tools, and more. We aim to enable more innovation and faster time to value, and always reduce toil as much as possible. The experience of designing features, writing code, testing, debugging, deploying and experimenting should be seamlessly integrated into the product life cycle.

We reduce barriers to adopt new technologies giving our developers more freedom to choose whatever technologies make sense for their service. Our architecture will enable each service to be continuously integrated and deployed independently at scale. The developer experience is the key foundation to all of these goals.

B.responsible

• Defines the vision (end goal, one year and beyond) and roadmap (how to achieve it, quarter-per-quarter) for the team.


• Works with the team to translate user needs into development requirements that drive impact for the business.


• Owns the ideation, postmortem, prioritization, backlog, and customer feedback loop processes.


• Guide new features and services from inception to launch while keeping (internal) customers at the center of everything.


• Measures and reports the team’s progress and impact to the business in a transparent and effective way. This includes defining key business and product success metrics, tracking them, and improving upon them.


• Using data to inform team priorities and decision making. 


• Is the advocate for the team’s customers and stakeholders and keeps the track, customers, stakeholders, and the wider business up-to-date with team progress.

B.skilled

• At least 10+ overall experience in Product Management and minimum 5+ years of experience as a ServiceNow Product Manager, with demonstrated experience on the ITSM, Service Catalog and Service Request products


• Preferable experience with CSDM and ITAM & ITOM implementation


• Strong knowledge of the ITIL Framework


• Excellent communication, collaboration, and influencing skills.


• Team player with a bottom-up ideation process.


• An analytical orientation and strong problem-solving skills demonstrated by the ability to structure issues and analyze alternative solutions.


• Able to understand and formulate meaningful business metrics.


• Fluent in the English language both spoken and written.

B.offered

This position is open to worldwide candidates. We provide assistance for you and your family with a generous relocation package, ensuring a smooth transition to working and living in Amsterdam. We have successfully relocated 300+ technology professionals to Amsterdam in the last year.

• Headquarters located in one of the most vibrant cities in Europe: Amsterdam


• Performance-based company that offers 29 vacation days, career advancement and lucrative compensation, including bonuses and stock potential.


• Training, regular hackathons and opportunities to travel and attend global conferences.


• Discount on Booking.com accommodations with the “Booking Deal” including other perks and benefits.


• Company sponsored family and social activities to help our employees become integrated with each other and Dutch culture.


• Diverse, unique colleagues from every corner of the world.