Sr. Product Manager - Core Services

Summary 

As the Senior Product Manager, Core Services, you will take ownership of driving the strategy, vision, and execution of the core services platform. This role is critical in ensuring seamless integration across products and delivering scalable, secure solutions for multiple business units. You’ll collaborate closely with cross-functional teams, including product designers, engineers, and business stakeholders, to ensure that the platform meets the needs of both internal teams and external clients. 

You will lead the product roadmap, prioritize features, and drive the platform’s evolution to balance immediate business needs with long-term strategic goals. Your work will impact the scalability and efficiency of our core services, enabling innovation and growth across the company.

WHY Jewelers Mutual
We are a financially secure, exceptionally positioned, and intellectually curious company driven by our core values of Agility, Accountability and Relevancy! We continue to raise the tide of the jewelry industry we’ve served since 1913 through our innovative people, our unyielding customer commitment, and evolution of our products and services to be the most trusted advisor to all we serve.

With a generous benefits package, office locations throughout the United States, and a mantra of “making your mark today”, consider evolving your career and shining bright with Jewelers Mutual Group!

Essential Responsibilities 

• Define Product Vision & Strategy: Lead the development of the vision, strategy, and roadmap for the core services platform, ensuring alignment with business objectives across multiple units. Collaborate with product designers, engineers, operations, and stakeholders to communicate and execute the platform’s goals.
• Own End-to-End Product Development: Oversee the product development lifecycle, from discovery to delivery, ensuring that the core platform meets the needs of internal teams and developers while focusing on scalability, security, and reliability.
• Prioritize Product Features: Evaluate trade-offs and prioritize initiatives based on data, user feedback, and business impact. Balance short-term needs with long-term goals to ensure the platform evolves efficiently.
• Lead Cross-Functional Collaboration: Work closely with engineers, designers, and stakeholders to ensure the smooth implementation of platform features. Guide the team toward successful delivery and foster alignment across departments.
• Conduct Market & User Research: Lead research efforts to understand the needs, pain points, and opportunities of internal clients and developers. Use insights to inform the product roadmap and enhance platform capabilities.
• Drive Innovation: Stay current with emerging technologies and trends, fostering a culture of innovation. Explore new technologies to ensure the platform remains cutting-edge and adaptable to evolving business needs.
• Measure Success: Use data analytics and KPIs to track platform performance, uptime, and scalability. Adjust the strategy and roadmap as needed to improve product outcomes and user satisfaction.
• Ensure Seamless User Experiences: Collaborate with designers to ensure the platform delivers a seamless user experience, meeting the needs of internal clients and developers. Ensure consistency across touchpoints and ease of integration into various business units.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

• 5+ years of experience in product management, with a focus on platforms, microservices, or developer-facing products.
• Proven success in delivering products that serve internal clients or developers, understanding their workflows, needs, and pain points.
• Strong collaboration skills, with experience managing cross-functional teams and coordinating efforts across different business units.
• Highly analytical and data-driven, with experience using tools like Mixpanel, Amplitude, etc., to inform decisions and optimize platform outcomes.
• Solid understanding of microservice architecture, cloud technologies (e.g., AWS, Kubernetes, serverless), and API-first design.
• Experience with cloud platforms and an understanding of enterprise-level infrastructure and multi-tenant systems is highly desirable.
• Excellent communication skills with the ability to articulate technical concepts to both technical and non-technical stakeholders.
• Strong problem-solving skills, with the ability to balance short-term needs with long-term strategic goals in a fast-paced environment.