About You
As a Senior Product Manager of eCommerce Platforms, you will lead the strategy, performance, and operations of our digital commerce ecosystem. This role oversees all eCommerce touchpoints, including websites (Noodles.com, Catering.Noodles.com), mobile apps (iOS and Android), and third-party delivery platforms (DoorDash, UberEats, Grubhub, etc.). Your goal is to deliver exceptional customer experiences, ensure operational excellence, and drive revenue growth.
You’ll manage the development of digital products from concept to launch, leveraging data-driven insights to optimize the customer journey. Partnering with cross-functional teams and external stakeholders, you will ensure the digital purchase experience aligns with business goals and delivers results.
About Noodles
At Noodles & Company, our mission is to always nourish and inspire every team member, guest and community we serve. We accomplish this by living our values of We Care, We Show Pride, We are Passionate, and We Love Life! We provide our team members with opportunities to learn culinary skills working with fresh food and the art of personal connection with our guests. Come join our amazing team, make new friends, develop your career, and have fun!
Benefits
Careers at Noodles are served with a side of:
- Pay range: $95,000-$115,000 annual salary
- Eligible for annual performance bonus up to 17.5%
- Flexible paid time off
- Medical, dental, and vision insurance
- 401(k) and stock purchase discounts
- Paid maternity and paternity leaves, adoption, and surrogacy benefits
- Noodles Resource Groups – inclusive communities that foster belonging, build connections, and support your personal and professional growth
- Scholarship opportunities through Noodles Foundation
- Monthly technology stipend
- Discounts through our gift card program
- Learn more about our benefits: https://www.noodles.com/careers/perks
Your Day in the Life
Strategic Leadership
- Develop and execute a comprehensive eCommerce strategy across websites, mobile apps, and third-party platforms, aligned with business goals.
- Leverage guest feedback and data insights to refine the customer journey and inform strategic priorities.
- Define and communicate a long-term digital product vision that adapts to evolving guest needs and business priorities.
- Manage relationships with agencies and third-party partners to align on goals, promotional strategies, and contracts.
- Identify growth opportunities, market trends, and innovative solutions to enhance digital commerce capabilities.
- Build strong partnerships with external vendors and evaluate tools, technologies, and features to support business growth.
Owned eCommerce Channels
- Lead the development and optimization of digital platforms, including websites, apps, and digital menu boards, to deliver seamless guest experiences.
- Use data insights and A/B testing to prioritize feature development and identify improvements that align with business and guest needs.
- Manage complex projects from research and design through user acceptance testing (UAT) and post-launch analysis.
- Oversee multiple digital and technical workstreams, ensuring scalability and efficiency through thoughtful planning and resource management.
- Develop a product roadmap to balance short- and long-term goals while meeting business needs.
- Partner with Brand and Marketing teams to align platforms with campaigns, menu launches, and promotions.
- Drive SEO strategies and content management to improve organic visibility and guest engagement.
Third-Party eCommerce Platforms
- Manage promotional budgets, ad strategies, and campaigns for platforms like DoorDash, UberEats, and Grubhub.
- Build and maintain relationships with third-party account managers to align on goals, resolve operational issues, and optimize performance.
- Monitor and optimize key metrics such as order accuracy, cancellation rates, guest satisfaction, and conversion funnels.
- Analyze marketplace data on sales, traffic, and guest behavior to identify trends and opportunities for growth.
- Benchmark competitor pricing, product offerings, and promotions to identify gaps and opportunities for differentiation.
- Track ROI for ad spend and experiment with new tools and features to enhance marketplace performance.
- Pilot new product launches and limited-time offerings, using data insights to refine strategies.
- Stay updated on marketplace platform changes, ensuring strategies remain effective.
- Lead the long-term strategy for third-party platforms, including expansion opportunities, revenue targets, and investment priorities.
Analytics and Reporting
- Drive KPIs like conversion rates, bounce rates, and revenue, ensuring continuous improvement across digital platforms.
- Build and maintain dashboards using tools like Google Analytics and Power BI to deliver actionable insights to stakeholders.
- Implement advanced tagging strategies to ensure accurate data tracking and reliable reporting.
What You Bring to the Team
- Bachelor’s degree in Business, Marketing, Computer Science, or a related field, or equivalent work experience (MBA or advanced education preferred).
- 5+ years of experience in eCommerce, digital marketing, or product management, with proven success managing digital platforms (websites, apps, and third-party marketplaces).
- Expertise in analytics tools (Google Analytics, Adobe Analytics, Power BI) and A/B testing to optimize performance.
- Strong understanding of SEO/SEM, UX best practices, and Agile processes, with a focus on delivering measurable results.
- Proficiency in tools like JIRA, Drupal/WordPress, Soci/Yext, and HTML for managing projects and collaborating effectively.
- Excellent project management and communication skills, with the ability to oversee multiple workstreams and align cross-functional teams.
- A passion for improving digital commerce capabilities and delivering exceptional guest experiences.
- This is a hybrid role with 2-3 days per week in our Support Office in Broomfield, Colorado. We’re seeking candidates who either reside locally or are open to relocating.
- Employment Sponsorship: Please note that we do not sponsor employment visas, including for this position.
Noodles is an Equal Opportunity Employer and Military Friendly workplace. We encourage Veterans and their spouses to apply. We are proud to be recognized on Forbes’ Best Employers for Diversity and Forbes' Best Employers for Women lists and are committed to creating a culture of belonging where Noodlers can bring their full self to work.
Application Deadline: Recruiting timelines vary by role, but all positions at Noodles & Company remain open for applications for at least 3 days from the posting date. This role is currently open and accepting applications.