Technical Product Manager 4 – Chinese Product Manager

Description:

We are looking for an experienced product manager to help create experiences and services for people with Chinese ancestry to discover their heritage and family history. This role requires a deep understanding of end-user customer needs, the customer journey, identifying and prioritizing requirements, and working with others to deliver products that customers love.

Responsibilities:

• Leading and participating as part of the product quartet (product management, development, QA, and UX/design) in researching and understanding the needs and motivation for those interested in family history and to create the product strategy
• Becoming a subject matter expert on the needs, challenges, and motivations of people with Chinese ancestry
• A/B testing, analyzing metrics, gathering customer feedback, and continually improving the user experience
• Translating customer needs into product requirements and establishing product vision, objectives, and strategies
• Working with other teams and leaders on schedules, dependencies and deliverables
• Participating in daily standup meetings and bi-weekly sell-offs and sprint planning meetings
• On-going tracking and reporting on key metrics, learnings and next steps
• Regular remote testing and customer interactions with occasional travel to research customer needs and test product ideas and features

Qualifications:

• Bachelor’s degree in related field or equivalent professional experience.
• Eight plus years of relevant professional experience including successful track record in product development or product management.
• Subject matter expertise relating to Asian culture, especially Chinese culture, language, history, and/or genealogy. 
• Chinese (Mandarin or Cantonese) language proficiency is a definite plus.
• Passion for family history and experience helping others to find and take names to the temple.
• Passion for understanding customers and delivering products and services that meet their needs
• Metrics driven approach to measuring success and finding ways to continually improve including contextual inquiry, A/B testing, usability testing, and on-going user feedback
• Must have clear, concise communication and presentation skills
• Ability to create a product vision that excites users and inspires and aligns internal teams and the skills to turn that vision into a well-defined product roadmap and user stories
• Experience with Agile, Scrum, and Lean Startup development
• Ability to work with people of different backgrounds, disciplines, skills, cultures, and languages