AVP Product Strategy and Development

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Johns Hopkins Federal Credit Union (JHFCU) is committed to enriching the lives of our employees by fostering a culture where inclusion, shared purpose, and growth are at the forefront of who we are. For over 53 years JHFCU has been dedicated to positively transforming the lives of our members by providing trusted financial solutions, personalized services and unwavering support.  Together, we create an environment where both our members and employees can thrive and achieve their fullest potential.

JHFCU is seeking a member-centric AVP of Product Strategy and Development to work closely with our Chief Growth Officer to oversee all aspects of strategic planning for consumer loans, deposit products and services.   By leveraging a team of product professionals, this position will work collaboratively to drive member behavior through technology, member experience, pricing, and promotional campaigns.  

Essential Duties Include:

• Developing a framework for identifying and reviewing new and existing products/services to ensure they meet performance expectations that align with the organization’s growth goals.  This includes understanding consumer behavior, market and competitor research, and feedback. 
• Maintaining responsibility for ensuring product and service resources are adequate to support member engagement.  This includes everything that touches the member from technology to staff training. 
• Ensuring the team is adequately prepared to leverage analytical tools and partners with the Financial and Management reporting team to deliver product analysis.
• Managing and driving the utilization of data to measure the effectiveness of product/service promotions. Assists with the development and implementation of tracking mechanisms.
• Coordinating and leading several committees that drive member growth, deposits, and lending. 
• Maintaining a strong working knowledge of general product compliance and works collaboratively with Risk and Compliance to navigate the complex regulatory landscape. 
• Managing the product and service journey to ensure new products and enhancements are in line with corporate goals and member expectations. 
• Collaborating and at times managing projects in the coordination of evaluation, testing, and enhancement of new and existing technology solutions.
• Participating in advisory groups to drive credit union needs and objectives.

Preparing and delivering concise, compelling verbal presentations to executives and the board of directors and respond quickly and thoughtfully to being challenged in meeting situations.

At JHFCU, we understand the importance of work-life balance, which is why we offer a schedule that includes hybrid work schedule, a vibrant and convenient Canton location and paid time off for birthdays, and all major holidays. Our comprehensive benefits package further enhances the employee experience, featuring generous sick and vacation leave accruals, competitive compensation, a 401(k both career advancement and personal well-being.) plan with matching contributions, and a strong emphasis on continuing education to support professional growth. Additionally, we provide free parking and a host of other perks, making JHFCU an ideal workplace for those who value

Johns Hopkins Federal Credit Union (JHFCU) is a federally chartered credit union completely independent from Johns Hopkins University, Johns Hopkins Health Systems, and any of the Johns Hopkins schools, hospitals, or programs. JHFCU holds a license to use the Johns Hopkins registered mark. JHFCU serves the employees, students, retirees and Alumni Association members of the Johns Hopkins University, employees and retirees of the Johns Hopkins Health System and its hospitals, and employees and retirees of other select entities. JHFCU is wholly owned by its members. Neither Johns Hopkins University nor Johns Hopkins Health Systems select, endorse, or are responsible for the goods and services offered by JHFCU.

Johns Hopkins Federal Credit Union (JHFCU) is proud to be an equal opportunity employer and makes employment decisions based on merit. JHFCU celebrates people from all walks of life and prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. All employment is decided based on qualifications, merit, and business need. 
 

Qualified candidates will possess a Bachelor’s Degree from an accredited college or university and a minimum of eight years progressive leadership and product experience in the banking or complimentary industry.   Fluency with storytelling, reporting and analytical tools is essential.