Business Listings Product Manager

Company Description

Through video production, design, websites, advertising, and social media, Platypus Media, Advertising & Design (established in 1993) has been successfully helping businesses in US and Canada brand, promote, and build their local and national image. We offer brand strategy and individualized products from concept to fulfillment. Based in Seattle, with an additional office in San Diego, our talented staff of motivated and creative people take pride in their work.

Platypus’ video creation, products, tools, sales and advertising solutions has placed them among a select group of media firms that can meet the complete needs of their clients from conception to sales.

Clients include Shurguard, Clearpoint Financial, ATT, ESPN, AAMCO and we have enjoyed an exclusive relationship with the Better Business Bureau to provide online products for their accredited businesses for over 20 years.

We believe in helping businesses build their online presence through getting to know them personally and by being their marketing agency whether they are big or small.

Job Description

This position requires great oversight, research, and ownership of the business listings product and how it applies to sales, account managers, and the Platypus brand of products. We are looking for a person who will continue to grow the department and be responsible for increased sales, product quality, and management of fulfillment teams in the US and Philippines.

Responsibilities:

• Direct Manager point of contact for all business listings inquiries 
• Direct Contact to Yext and other vendors who supply product
• Fulfillment Workflow development and implementation
• Delegation of Tasks to Fulfillment team
• Ongoing Review of team efficiencies / workload
• Quality Assurance of product and Team
• Ongoing development and research to improve product
• Intradepartmental collaboration to build new product mixes
• Employee performance reviews in department
• Create new products / workflows
• Organize & Develop Training of other team/departments
• Collaboration with Sales 
• Product research
• Product/competitor pricing
• Sales Marketing Materials
• Sales Scripts
• Lead Generation & Online Tools 
• Maintain Website content & tools

Additional Information