Chase Travel, AI & Innovation Product Manager

Job Responsibilities

• Identify and prioritize AI/ML opportunities that align with customer needs and market trends
• Lead the deployment of AI/ML and GenAI technologies to automate processes, reduce costs, and generate revenue
• Utilize Agile methodologies and tools like JIRA and Confluence to manage and track projects
• Develop requirements, epics, and user stories to support AI & Innovation product initiatives
• Work with cross-functional teams (product, design, technology, analytics, risk, legal, compliance, ops servicing, marketing) to drive continuous improvement and innovation
• Implement process improvement via tools like UiPath, Alteryx, ServiceNow, and Pega to enhance operational efficiency
• Analyze and evaluate product metrics to ensure alignment with time, cost, and quality targets
• Conduct user research, journey mapping, and market analysis to inform the AI/ML strategic roadmap
• Effectively communicate the impact of AI on the product experience to stakeholders

Required Qualifications, Capabilities, and Skills

• Minimum 7+ years in product management, with a focus on AI, Product, or Travel related fields
• Strong knowledge of AI/ML technologies, including generative AI and large language models (LLMs)
• Proficient in Agile methodologies and tools such as JIRA and Confluence
• Demonstrated project management skills and understanding of the product development lifecycle
• Excellent communication skills for effective interaction with business and technology stakeholders
• Experience with tools like UiPath, Alteryx, ServiceNow, and Pega for process improvement
• Deep understanding of product agility practices, including iterative development and adaptive planning

Preferred Qualifications, Capabilities, and Skills

• Candidates from a Travel or Financial Services background preferred
• Experience with data analytics tools
• Understanding of cloud platforms such as AWS, Azure
• Certifications in Agile methodologies or AI/ML technologies would be an advantage
• Prior experience working in a product organization, driving collaboration, and delivering customer-centric solutions