Digital Product Manager

MJK Connections is partnering with Sunward on this exciting search for a new Digital Product Manager!

We are seeking a dynamic and experienced digital product manager to join our growing team. As a digital product manager, you will own one or more of our key platforms online banking, mobile banking, digital onboarding, and employee-facing tools and will play a crucial role in driving our member experience and employee experience roadmaps. In your role, you will collaborate closely with cross-functional teams to define product strategies, prioritize features, design business processes, and manage the product lifecycle from inception to delivery. 

What you'll do:

• Product Strategy: Execute the digital product strategy aligned with business goals and member needs.
• Roadmap Ownership: Create and maintain the product roadmap, prioritizing features and enhancements based on strategic priorities and market trends.
• Cross-functional Collaboration: Work closely with vendors, UX/UI designers, engineers, marketers, and other stakeholders to deliver high-quality digital products.
• People Management: Depending on the products you own, you will have the opportunity to manage a team of product analysts and user experience designers.
• Prototyping: Build wireframes and low fidelity prototypes to communicate your ideas.
• Information Architecture: Organize accounts (financial products), data, settings, and transactions in a logical manner to improve digital product usability.
• Journey & Process Mapping: Build journey and process maps to communicate user flows and improve business processes.
• Stakeholder Research: Interview leaders in lending, business services, payments, loss mitigation, and other business units to identify pain points and process improvement opportunities.
• Market Research: Conduct market research and competitive analysis to identify opportunities and trends in digital banking.
• Member Insights: Utilize member feedback, analytics, and user research to inform product decisions and enhance user experiences.
• Project Management: Drive the agile product development process, including sprint planning, backlog grooming, and release management.
• Quality Assurance: Ensure product quality and compliance with regulatory requirements through rigorous testing and validation.
• Performance Monitoring: Define key metrics and KPIs to measure product performance and optimize features based on data-driven insights.
• Stakeholder Communication: Communicate product updates, milestones, and priorities to internal and external stakeholders

What you bring to the table:

• 5-10 years of experience in digital product management
  Experience in the financial services industry is a plus but not required
• A bachelors degree, most likely in business or a STEAM field (Science-Technology-Engineering-Arts-Math)
• Proven track record of successfully launching and managing digital products or services
• Strong understanding of agile methodologies, UX/UI principles, and software development processes
• Excellent analytical skills with the ability to interpret data and trends, diagnose problems, and recommend effective solutions
• Exceptional communication and interpersonal skills to collaborate effectively with diverse teams and stakeholders
• Strategic thinker with a customer-centric mindset and a passion for delivering innovative digital solutions.
• Knowledge of regulatory requirements and compliance standards related to financial products is a plus

SLFCUs digital organization KPIs:

• Net Promoter Score (NPS)
• Digital Active Users
• Digital CAC vs. LTV
• Growth in members, deposits, loans, and income through digital channels
• OpEx Reduction
• Strategic initiative completion
• Profitability (managing digital as a profitable business line for the credit union)
• Note: You will evolve and define our KPIs as the organization grows

Why Join Sunward

This is an exciting time in the organizations 75-year history. Under the guidance of a new management team, the credit union has made a strategic pivot by broadening our addressable market. Our strategy is to be the economic engine of the Southwestern United States. We have a serious growth ambition, and were just getting started. This is an opportunity to come in on the ground floor and make an outsized impact!

• We strive to offer benefits that help our team maintain a healthy work-life balance, including:
• Signing bonus and/or moving allowance
• Annual performance bonus
• 401(k) plan + employer match $0.67 of every $1 contributed, up to 6% of your salary
• Cash balance pension plan 5% of your salary plus interest for each year of service
• Three (3) health insurance plan options, plus vision & dental insurance
  Health Savings Account (HSA)
• $500 Lifestyle Spending Account (LSA)
• Basic life insurance at no cost to you, 3x your annual salary up to $400,000
• Generous PTO + bank holidays + 1 day of paid volunteer time per year
• 4 weeks of paid parental leave
• 12 weeks of FMLA + short-term disability based on years of employment