Kathy Kuo Home is a luxury home furnishings and interior design brand dedicated to bringing timeless elegance and curated style to every space. We are looking for a Head of Product – E-commerce to own the optimization of our online shopping experience, drive conversion rate improvements, and ensure our digital product meets the needs of our customers across multiple business channels.
Curated Collection and Ecommerce
Under the direction of celebrated designer Kathy Kuo, the company serves as the premier online boutique for luxury furniture, lighting, and home decor. The assortment is curated with a design-first approach that offers exclusive access to impeccably-crafted designer pieces from top manufacturers and artisans around the world.
Full Service Interior Design Studio
In addition to its aspirational collection, Kathy Kuo Home is also a full-service interior design studio with a robust menu of Design Services. Kathy Kuo Home’s roster of professional interior designers combine a high-touch, personalized approach with the latest in design technology to help customers with all of their design needs—from small updates and refreshes, to gut renovations and building entirely new homes.
Trade Business
Kathy Kuo Home is proud to offer a top-tier Trade business that provides the interior design and architecture communities with an inspiring selection of luxe homewares and furnishings at competitive trade prices. Additionally, Kathy Kuo Home provides its Trade customers with a dedicated concierge team to ensure a best-in-class customer service experience throughout the entire design process. Combining service, commerce, and technology, Kathy Kuo Home is the ultimate one-stop home and design destination.
Culture and Values
The Kathy Kuo Home team members are design-obsessed, entrepreneurial-minded, and empathy-oriented individuals that seek to create more impact and beauty in the world of interiors. As one of the fastest growing online companies in the home and garden space, it is a fantastic time to join Kathy Kuo Home’s fast-paced, nimble, and creative team.
Core Values
We Employ Design Thinking #DesignWins | Design is how one approaches everything. Employing design thinking is employing first principles thinking. This applies not only to product or space design, but how we design our day, our work processes, and our organization
We are Limitless Learners | We are curious by nature and aim to be 1% better every day by learning 1 new thing a day.
We Strive To Be Self-Aware | We are self-reflective and deeply curious about ourselves. We believe with a deep awareness of oneself, can one develop awareness for others.
We Play the Long Game | We have an infinite horizon for growth and lean into business decisions that have a long-lasting impact on brand growth
Core Principles
We have Deep Kindness and Respect for All | Our business model is supported by the relationships that we have with our customers, vendors, and shippers. We treat our team members, shippers, and vendors with the same spirit of kindness, willingness to collaborate, and respect for their needs.
We Lead with Empathy | When faced with hard choices, we lean into empathy and compassion first as our primary decision drivers. We proactively reach out to celebrate each other's success and buoy those that need us.
We Require Feedback | Giving and receiving feedback promotes a culture of self-awareness, growth, and humility, the foundations of strong inter-department connection.
We are Humble and Hungry | We operate with a startup mentality, scrappy and intentional with how we use our human and financial resources no matter what scale of business we are in.
We Audit the Details - Design and Service | We deeply audit all details and have hyper-awareness of process, cause, and effect and how this relates to our design and service quality output.
We Keep Calm / Grace Under Fire | We solve problems by being self-aware, open-minded, and accepting of different ideas and opinions and strive to be calm, reflective, and not defensive.
The Head of Product – E-commerce will be responsible for optimizing the end-to-end digital shopping experience, with a focus on conversion rate optimization (CVR), checkout flow, AI-driven personalization, and site search enhancements across our custom .NET e-commerce platform. This role requires a deep understanding of selling a large catalog (40K+ SKUs) within a broad home category, as well as expertise in digital marketing, acquisition and retention strategies, and user journey mapping.
This person will partner closely with our cross functional executives to refine on-site experiences, develop educational and interactive shopping modules, and ensure frictionless user journeys across our three business channels:
Direct-to-Consumer (DTC): Creating a sticky, engaging e-commerce experience that drives conversion by emphasizing our core values of quality, comfort, education, and sustainability.
To the Trade (B2B): Creating a sticky, gated experience that drives repeat engagement.
Design Services: Enhancing informational content that converts visitors into consultation bookings.
Own the e-commerce product roadmap, prioritizing features and optimizations that improve CVR, AOV, and overall site performance.
Enhance on-site search and filtering using AI-driven tools to prevent search fatigue and improve product discovery.
Optimize checkout flow and payment options, reducing cart abandonment and improving transaction completion rates.
Collaborate with the SVP of Merchandising to refine site navigation, category structure, and product discovery.
Partner with the Design Team to develop educational, interactive, and storytelling-driven modules that engage users and increase conversion for high-consideration categories (e.g., furniture, custom upholstery, lighting, rugs).
Leverage AI-driven personalization to tailor product recommendations and improve engagement.
Analyze and improve customer journey touchpoints in partnership with Marketing and the E-commerce Manager.
Lead A/B testing and data-driven decision-making to refine site UX and drive continuous improvements.
Manage third-party integrations and technology vendors to enhance e-commerce capabilities.
Lead mobile-first initiatives, ensuring an optimized experience tailored to how customers engage across devices.
Work closely with Engineering, Merchandising, and UX teams, leveraging deep analytical skills and a business insights-first approach to drive e-commerce optimizations.
Stay ahead of industry trends in e-commerce UX, AI personalization, and site optimization strategies.
10+ years of experience in e-commerce product management, digital product development, or conversion optimization.
Proven track record of improving CVR and optimizing checkout flows in a high-growth e-commerce environment.
Deep expertise in AI-driven personalization, search optimization, and site performance improvements.
Experience working with custom e-commerce platforms (not Shopify Plus)
Strong understanding of digital marketing, SEO, acquisition and retention strategies, and user journey mapping.
Ability to partner cross-functionally with Merchandising, Marketing, Engineering, and Design teams to implement strategic improvements.
Data-driven mindset with expertise in analytics, A/B testing, and behavioral insights.
Strong leadership and communication skills, with experience driving alignment across multiple business stakeholders.
Opportunity to own and shape the e-commerce product function at a rapidly growing luxury home brand.
Work in a collaborative, design-forward environment where your work directly impacts business success.
Competitive salary, benefits, and potential for remote work flexibility.
Interested? Apply now and help us elevate the digital shopping experience at Kathy Kuo Home.