Product Manager

Stax empowers software platforms, small businesses, and large businesses through simplified, industry-leading integrated payment and recurring billing solutions. With our acquisition of Atlantic-Pacific Processing Systems (APPS), we have created an end-to-end, seamless payment processing platform. Our combined value proposition offers flexible, customizable payment processing options for our partners and merchants on one cohesive platform.

The Stax Processing Platform is at the heart of our business. The ideal candidate will identify optimization opportunities, quantify their potential impact, and lead their implementation. The Bank Payments Platform initiatives are typically large-scale and intricate, with extensive cross-functional repercussions, necessitating strong experience in leading diverse teams and forging robust alliances both internally and with external partners. The ideal candidate will also ensure adherence to merchant risks, compliance mandates, and diligent bank processing capabilities. A longer-term key focus for this role would be to help the organization modernize and scale the platform for 10x performance and growth.

Responsibilities

• Drive our bank (ACH, primarily) payment processing platform initiatives focused on processor integration, approval rate, cost optimization, platform scaling, and new product rollout for our customers.
• Partner with cross-functional teams and vendors to identify gaps and opportunities in the current payment processing platform.
• Clearly prioritize the product/backlog with a balance of near-term deliverables and long-term investment in technology platforms.
• Analyze data using dashboarding tools and queries to identify opportunity areas.
• Develop optimization hypotheses by analyzing data, understanding industry trends, and processing partner capabilities/gaps.
• Act as the product evangelist and partner closely with business customers, analytics partners, and engineering leaders.

• Bachelor's degree or equivalent practical experience.
• 3+ years of experience in product management or related technical role.
• 2+ years of deep experience in ACH payments domain.
• Strong data orientation and analysis capabilities (Dashboarding, SQL).
• Familiarity with API testing tools like Postman or similar.
• Familiarity with Jira and other Atlassian tools.
• Familiarity writing epics and user stories in Agile methodology
• Ability to take a complex use case and break down into component requirements (requirements decomposition)
• Ability to lead Agile pod towards execution of roadmap items to include initial estimation of use case and requirements, documentation of user stories into Jira, clarification of requirements working with developers, and tracking of timelines and completion of story points towards overall release goals
• Ability to lead meetings with senior execs both internal and external.
• Ability to document problems as they arise and escalate when necessary.
• Ability to write test cases, perform user acceptance testing, and confirm business requirements are met.
• Ability to support meetings in multiple time zones and have a flexible schedule.
• Familiarity with release management practices and maintaining documentation relating to all product releases.