Product Manager

TicketNetwork is seeking a highly motivated and customer-focused Product Manager to lead two areas of our ecommerce platform: Interactive Maps & Mobile Applications. This role is critical in enhancing the customer experience, improving conversion rates and driving repeat purchases by delivering innovative, user-friendly solutions. As a key member of the product team, you will work collaboratively with a dedicated UI/UX designer and cross-functional stakeholders to design, implement, and optimize our interactive venue maps, seat selection process and mobile experience. This is an individual contributor role with significant ownership of major components of our ecommerce platform.

Position Summary

Primary Responsibilities include but are not limited to:

• Define the vision and strategy for the Maps feature of the ecommerce platform, aligning with broader business goals and customer needs.
• Develop a roadmap for the Maps component, prioritizing features based on customer impact, technical feasibility, and business value.
• Collaborate with the UI/UX designer to create intuitive and engaging interactive venue maps that improve customer satisfaction and drive conversions.
• Define the vision and roadmap for Mobile apps to enhance the retail customer experience.
• Work closely with cross-functional teams, including engineering, marketing, and retail operations, to align the mobile app with broader business objectives.
• Conduct user research, usability testing, and customer feedback sessions to inform design and feature development.
• Translate business objectives and customer needs into detailed product requirements, user stories, and acceptance criteria.
• Work closely with engineering teams to ensure timely and high-quality delivery of features.
• Manage the product backlog, prioritizing work based on customer and business impact.
• Serve as the primary point of contact for the Maps and Mobile products, ensuring alignment between stakeholders, engineering teams, and design teams.
• Regularly communicate updates, progress, and challenges to stakeholders at all levels of the organization.
• Define and monitor key performance indicators (KPIs) related to the Maps and Mobile features, such as click-through rates, engagement metrics, and conversion rates.
• Use analytics tools to assess the performance and identify opportunities for improvement.
• Conduct A/B testing and experiments to optimize usability and performance.
• Stay informed about industry trends, competitor offerings, and best practices in interactive mapping, mobile and ecommerce.
• Ensure the all product features meet high-quality standards by participating in QA processes and conducting post-launch reviews.
• Quickly address bugs, issues, or customer feedback to maintain a seamless experience.
• Drive ongoing enhancements based on performance data, user feedback, and emerging technologies.
• Collaborate with stakeholders to implement solutions that support TicketNetwork's broader ecommerce goals.
• Auxiliary support of other retail applications in the product area as bandwidth allows

Work Hours:

Mon-Fri 9AM-6PM, however, on occasion an employee will be required to work added hours if needed for milestone completion