Description
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Trust and Safety, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job responsibilities
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Deliver new product enhancements and offerings by working directly with technology, business and operations partners, to define efforts, write effective requirements to deliver outstanding results
- Assist the Product Owner to develop a strategic analysis approach and structure required to achieve key deliverables and assist in overall project management, risk management, and organizational readiness activities
- Facilitate sprint planning with stakeholder groups to drive alignment and visibility for which features will be built. Drives the Product Backlog Review
- Maintain the backlog of features / user stories and assist in determining sprint priorities aligned to larger experience journey priorities and vision of the product leadership team
- Update leadership on the Epic and Feature delivery road map, including escalating dependencies impacting deliverables, along with recommended solutions
- Coordinates User Acceptance Testing and Business / Operations Readiness
- Monitor systems production health and act swiftly when issues arise that may impact customer experience or the business
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product management or AML/BSA role
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- BA/BS or relative experience.
- Demonstrate advanced knowledge of JIRA and Scrum events (backlog refinement, sprint planning, sprint review and sprint retrospectives).
- Intellectually curious, committed, self-starter who is capable of working under minimum supervision
- Expert at multi-tasking and meeting deadlines in high-pressure environment.
- Proficient with Microsoft Excel, Microsoft Word and PowerPoint, with outstanding presentation and communication skills.
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization
- Knowledge of Fircosoft and/or other Screening Filter tools.
- Prior experience with JP Morgan Chase end-to-end Sanctions List Screening program including Business, Operations, or Global Financial Crimes Compliance.
- Amazon Cloud training certification.
- Advanced data analytics skills and familiarity using SQL.
- Recognized as subject matter expert within Payments or a related organization.