The Role
As the Stock Plan Services (SPS) Product Manager, also known as the Squad Leader, you blend Stock Plan expertise with a passion for delivering results. In an agile format and structure, you will partner with other leaders to influence the broader strategic decisions and roadmaps, define the resource requirements, set the mission, and bring the squad together to execute on specific results and ensure respective products or services are available, stable, performant, and supported when required and related cost and maintenance is managed. You will ensure alignment on the 'what' and 'when' of the work performed by the squad through ongoing planning and prioritization, to enable the squad to work iteratively, innovate when appropriate, celebrate successes, and learn from failures. You will also be committed to maintaining and developing your own expertise and knowledge to ensure you bring the latest thinking to your role. You will work in partnership with the Product Area Leader, team members, and chapter leaders. By role modeling and promoting agile and Fidelity leadership principles, you will promote and sustain an innovative agile culture.
You possess a customer-first mindset, an ability to develop data pipelines that can be used to track, analyze, and improve our digital products and develop insights that will define the product vision from inception to launch. This is a customer-centric role, working to translate the needs of users into digital business opportunities.
This role will focus on:
Setting the vision and strategy for our participant self-servicing model to simplify common transactions and access to information and resources
Driving strategic alignment across Stock Plan participant digital and services teams, wealth & brokerage to improve the customer experience
Analyzing customer data from various digital touchpoints to create actionable insights and solutions
Responsibilities:
Defining, refining, and communicating your team's mission to squad members and business partners to empower and rally support
Anticipating, discovering, and prioritizing client / partner needs to serve as the voice of the clients and guide execution of the squad
Measuring performance through established critical metrics and deliver agreed upon business, technology, and people results
Inspecting and evaluating progress, and removing impediments for your squad
Defining, presenting, and evaluating results against agreed acceptance criteria
Making informed trade-off decisions to strike the right balance between quality, cost, and timelines
The Expertise and Skills You Bring
8-10 years of related product management experience, systems development, product development, and/or project/product management
Knowledge of brokerage & institutional technology preferred
Bachelor’s degree preferred
Financial services experience preferred
Agile experience preferred
You take a data-driven approach to understanding client needs, you translate strategic goals into action, and prioritize to enhance value delivered
Strong analytical skills with experience defining metrics for your product areas, running A/B tests at scale and dissecting test performance to inform product decisions and roadmap
You have a continuous improvement approach and possess excellent analytical, organizational, and communication skills
You are energized by working collaboratively to deliver agreed business outcomes, drawing on the expertise of colleagues to inform the approach and remove impediments to making progress
Experience inspiring and mobilizing all levels of the organization with your product vision, data-centric thinking, and customer/developer passion
You are capable of leading, influencing, and motivating colleagues without formal authority, and have a track record of building high-performing teams
You are intellectually curious and model a culture of learning and coaching
The Team
Stock Plan Services provides companies with outstanding administration for their equity compensation programs, including stock option, restricted stock, employee stock purchase, stock appreciate and performance plans. SPS Product Development supports the business and technology work streams that deliver against approved initiatives including new products for emerging markets and improvements to existing products.
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.