Program Manager

• Oversee and support all program operations, including accumulating outcome data tracking and reporting KPIs to leadership.
• Initiate, guide, and support staff for continuous quality and process improvements.
• Facilitate virtual and in-person educational opportunities for staff and community providers.
• Ensure individual staff goals are met and align with overall program goals.
• Track and complete funder deliverables, audits, surveys, and compliance requirements.
• Monitor the quality and effectiveness of program services as well as track program performance and program deliverables.
• Work with outside agencies to establish partnerships and collaborate to ensure clients' success.
• Meet regularly with program staff to triage caseloads and keep abreast of current issues.
• Track outreach events and effective service coordination.
• Ensure staff satisfaction and professional development and build a positive work environment.
• Provide Quality Assurance and regulatory compliance to client files.
• Manage office/staff coordination, client flow, complaints, and crisis management.
• Supervise Lead Intake Crisis Intervention Specialist, Lead Outreach & Engagement Specialist, Service Coordinators, Home Visitors, and Administrative Support staff.
• Act as a resource for program staff to ensure all programming and activities align with the program design.
• Participate in, organize, and train staff in established best practices.
• Responsibilities are carried out by training, supporting, and coaching staff using reflective supervision, trauma-informed, and strength-based approaches.
• Implement a results-based accountability model to support current and future program direction.
• Consult with service providers and community partners on resource-related issues.
• Ensure confidentiality and control access to sensitive information.
• Prepare and submit timely reports.
• Assist with administrative duties such as:
  • Interviewing, and making quality hiring decisions.
  • Monitor performance, and document as necessary.
  • Ensure data is entered timely.
  • Review and Update of program policies and procedures
  • Conduct weekly meetings with staff.
  • Keep the Program Director updated on program activities and outcomes.
  • Submit end-of-month reports to leadership.
• Other duties as assigned.
• Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."

ESSENTIAL QUALIFICATIONS: 

EDUCATION: Bachelor’s degree (Master’s degree preferred) in Psychology, Social Work, Human Services, or a related field from an accredited college or university.

EXPERIENCE: 5+ years of experience with managerial/supervisory responsibilities and program-level leadership. 2+ years in child welfare or related services. 2+ years of writing reports preferred. Familiar with community resources in rural areas in Wharton, Matagorda, Brazoria and surrounding areas. Experience across a range of modalities within social work, child welfare, or working with high-risk families. Experience conducting community presentations and/or outreach events. Must demonstrate leadership capacity and ability to foster team building and a supportive, flexible environment. Experience in reflective supervision and home visiting programs is a plus.

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion.

LICENSES: Driver’s License with clear record.

VEHICLE: Must have daily use of a vehicle without prior notice.

OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. 

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email  [email protected] or speak with your recruiter. 

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at [email protected]. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.