Collette is seeking a Senior Product Manager - Booking Platform to join our growing Technology team. This is a hybrid role based at our headquarters in Pawtucket, RI.
About Collette: Let Us Show You the World
There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another – Collette is all about the people. So, what are you waiting for? Your journey starts here.
Job Summary:
We are seeking a dynamic and experienced Senior Product Manager to join our Technology team. This role will be responsible for the product strategy and roadmap for Collette’s APIs which enable internal teams and external partners to integrate with our platform. You will think deeply about the needs of end-users, external partners, and developers building on top of our platform. You will define the platform strategy, which APIs to develop, how to prioritize features, and how to deepen integrations with external partners. You will foster a healthy ecosystem connected to our platform by engaging with developers and provide clear and comprehensive API documentation. You will also guide API management: onboarding, support, performance management and security. You will also be responsible for our internal Reservations system built on this platform. This a high-profile role that will lead a major technology transformation and drive our ambitious platform strategy.
Primary Functions:
- Define and execute the product strategy and roadmap for Collette’s API platform, ensuring seamless integration for internal teams and external partners.
- Own the full API lifecycle—design, development, documentation, versioning, governance, security, and deprecation—to ensure high-quality, scalable, and secure APIs.
- Collaborate closely with engineering teams to define API requirements, data models, and integration workflows, ensuring developer-friendly and well-documented solutions.
- Prioritize and manage the API backlog based on business objectives, partner needs, developer feedback, and technical feasibility.
- Establish and track key API performance metrics, such as uptime, latency, adoption rates, and developer engagement, using data to inform product decisions.
- Work closely with business stakeholders to identify integration opportunities that drive revenue, operational efficiency, and ecosystem expansion.
- Define and oversee API authentication, authorization, and security best practices to safeguard data integrity and compliance.
- Drive API developer engagement through comprehensive documentation, sandbox environments, and proactive support to ensure smooth adoption and integration.
- Stay ahead of industry trends in API management, developer experience, and platform ecosystems, incorporating best practices into Collette’s API strategy.
- Evaluate our internal Reservations system built on top of this platform and develop a roadmap for the next generation of this system.
- Mentor other product managers and cross-functional team members, fostering a product-led culture of innovation and technical excellence.
Knowledge and Skills:
- 5+ years of experience in technical product management, with a focus on APIs, developer platforms, or integrations.
- Strong technical acumen with a solid understanding of RESTful APIs, web services, authentication protocols (OAuth, JWT), and API management platforms
- Experience working with API documentation tools (e.g., Swagger, OpenAPI) and knowledge of best practices in API usability and developer experience.
- Hands-on experience working closely with engineering teams to define API specs, data models, and technical requirements.
- Proven track record of managing API products and driving adoption among developers and partners.
- Familiarity with API security, performance optimization, and rate-limiting strategies to ensure reliability and scalability.
- Strong analytical skills, with the ability to define and track key API metrics (e.g., latency, error rates, usage patterns).
- Experience with agile development methodologies and product management tools (e.g., JIRA, Confluence).
- Excellent communication skills, with the ability to engage both technical and non-technical stakeholders.
- Passion for emerging technologies and a desire to build best-in-class developer platforms.
Above all, we're seeking an individual who is eager to immerse themselves in our business, embrace emerging technologies, and drive impactful change within our organization.