Senior Product Manager

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.  
  
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.  
  
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.   

Job Description:
 

Job Description – Senior Product Manager, U-Assist

Uniphore is an Enterprise-class, AI-native company with a purpose to transform everything that impacts modern organizations, and to propel the planet’s most engaging customer and employee experiences.

As Senior Product Manager for U-Assist you are responsible for product strategy and detailed roadmap, as well as market success of your product. You are part of a global Product Management team and report to the Director of Product Management, Real-Time Solutions.

Position location: Palo Alto, CA, USA

Responsibilities

• Layout short and long-term roadmap of the U-Assist offering
• Drive innovation and market leadership
• Own the new generation of U-Assist
• Own the end-to-end product management cycle from concept to market success, and lifecycle management.
• Work closely with the Engineering and AI teams to drive the implementation of the roadmap and meet spec, quality, and timelines.
• Prioritize business requirements and have these translated to product functional & technical requirements.
• Constantly analyze the competitive landscape, run a gap & SWOT analysis, and define the differentiated story of your products.
• Track product pipeline and sales and analyze growth trends and obstacles.   
• Collect and analyze customer feedback and implement conclusions into the roadmap.
• Oversee product literature and Demos.
• Support the Sales and Pre-Sales teams and join sales meeting to pitch and demo the products to customers and partners.
• Evangelize product for sales, customers, market analysts and media.

Required Skills / Experience

• Bachelor’s/Master’s Degree in Computer Science/IT Engineering or related fields.
• 5 - 7 years of experience in delivering SaaS based / web-based products with  experience in Product Management for LLM-based AI solutions and/or speech/conversation analytics products.
• Comprehensive understanding of AI technologies, including Generative AI, Large Language Models (LLMs), RAG, and their application in building co-pilot applications.
• Excellent written & oral communication and presentation skills, capable of influencing at all levels of the organization.
• Experience in working with Agile methodologies.
• Familiarity with advanced and modern dialog management tools 
• Strategic thinker with the ability to translate market needs and trends into innovative product solutions.
• Proven analytical and innovative thinking, leadership, problem solving, project management skills, attention to detail, and exceptional organizational skills.
• Domain knowledge in building & launching solutions for contact centers
• Be comfortable with ambiguity in a fast-paced and ever-changing environment, and able to think big while paying careful attention to detail.
• Demonstrated ability to engage and influence senior level executives.
• Ability to stay updated on advancements in AI and machine learning technologies and apply them to evolving product strategies.
• Highly collaborative, skilled in building and maintaining strong relationships across various teams and stakeholders.

Hiring Range:

The specific rate will depend on the successful candidate's qualifications and prior experience.

In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement,  pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.

Location preference:

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
 
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.