Position Overview: The purpose of Program Management at Mirapath is to expand Mirapath DCIM competency to ensure timely delivery of its products, solutions and services to customers.
The scope of Program Management is to oversee professional services projects and the project management team. The role will be split between overseeing internal-facing and external-facing activities. Internally, the focus is on marshaling Sales, Technology, Services and Operations resources that span the full range of products, solutions and services to ensure highest quality and timely delivery to customers. Externally, the focus is on managing Customers deliverables that are aligned with Scope of Works according to contractual commitments.
Working Conditions - Mirapath office and/or customer sites including but not limited to data center, construction sites with exposure to weather, dirt/dust, high- and low-voltage electrical lines, hazardous construction equipment and materials, and loud noise.
The ideal candidate for this role will be capable of full-cycle project management, behave ethically, communicate effectively, create/innovate, foster teamwork, make decisions, organize, plan and solve problems.
Responsibilities:
● Establish both internal and external processes and procedures. Monitor applicable Program/Project-level KPIs such as on-time delivery, Customer Satisfaction Net Promoter Scores (e.g., Test results, Project sign-off, proper documentation)s
● Manage and oversee individual Customer Project Scope, Schedule, Materials and Resources consistent with contractual obligations to ensure timely delivery at highest quality standards.
● Partner with Sales to respond to RFI/RFQ/RFP - Proactively scope Service delivery required to address customer requirements, assesses customers met and unmet needs, and recommends optimum solutions, ensuring appropriate support for the proposed service
● Complete customer site walks and prepare comprehensive quotes/proposals for Services engagements
● Marshall resources throughout the company (Sale, Technology, Service, Operation, etc.) to ensure scheduling, timely procurement of materials, accurate invoicing and any other resources needed for successful project completion at the highest quality standards..
● Organize and maintain documentation for all ongoing and future projects within the department.
● Develop strong relationships with customers; effectively communicate relevant project information and timely updates to customers and serve as an intermediary between the company's sales and technical teams.
● Collaborate with Sales, Technology and Fulfillment teams to ensure feasibility of each project and deliverables
● Forecast and prepare reports on financial aspects of current and future projects.
● Manage projects dashboard and Chair regular Program Review meetings with Mirapath Senior Management
● All other duties as necessary
Qualifications:
● 7+ years proven track record in Program Management and/or Project Management in fast-paced IT, IT infrastructure and technology industry for large enterprise customers
● PMP certification preferred
● BS degree in a foundational technical field
● Business, IT knowledge and experience working in professional services, technology, engineering and/or construction industry.
● Experience and ease using MS Office (Word, Excel, PowerPoint), Google Suite, and ERP (NetSuite preferred). Experience with CRM (Salesforce) is preferred.
● Excellent project management, planning and problem-solving skills.
● Exceptional and proven written and verbal communication skills.
● Solid interpersonal skills -- ability to build rapport with others and a team player.
● Highly organized and ability to multitask while paying attention to details.
● Work style thrives in a fast moving, high energy and evolving environment.
● Ability to work effectively under pressure (handle stress) and under time constraints.
● Ability to handle multiple (sometimes conflicting) priorities and still meet deadlines.
● High customer service focus.
● Able to lift at least 50 lbs.; and be able to hear, speak and see within normal ranges (use of corrective devices is allowed).
● Ability to travel and possess valid driver’s license and good driving record